Client Support Specialist

Discipline: Banking & Financial Services , IT & Telecoms , Sales, Customer Service & BD
Job type: full time
Salary: market rate - depending on experience
Contact name: Marie Swarbreck

Job ref: JOB_000841[500]
Published: 21 days ago

A financial technology company for borderless businesses are looking for a Client Support Specialist.

They are seeking an enthusiastic Client Support Specialist to join our world-class support team.

Your role & responsibilities

  • Onboarding new clients: conduct video calls with new clients to understand their business and get them set up for success on our platform.
  • Communication across the business: communicate with Compliance, Operations, Technology, Sales and Marketing teams to convey client feedback and sentiments.
  • Problem-solving: resolve client related issues with your own expertise and the help of the other members of the Currenxie team.
  • Providing support: meeting the needs of clients by answering questions and providing guidance on the use of our services.

Your skills and experience

  • Problem solving skills: candidates will be required to demonstrate the ability to autonomously solve problems as new processes, products and audiences are introduced to the platform.
  • Ability to take responsibility: candidates need to have a personality type that embraces taking full responsibility for their designated area of work in order to reduce burden on other areas of the business.
  • Work ethic: enthusiastic, motivated and proactive approach to work.
  • Interpersonal skills: personable, approachable, and comfortable communicating with people from diverse cultures. 
  • Workflow management: ability to multi-task, prioritise and manage deadlines on a daily basis.

languages: Fluent English is required. Mandarin or Cantonese also desired, in addition to European languages.