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Assistant Manager, Customer Experience & Product Proposition

Job Title: Assistant Manager, Customer Experience & Product Proposition
Contract Type: Full-time
Location: Taikoo
Salary: To be negotiated
Start Date: as soon as possible
Duration: permanent
REF: Z1702
Contact Name: Janice Chan
Contact Email:
Job Published: about 3 years ago

Job Description

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to support Customer Experience & Propositions Development Manager to identify, lead and execute the propositions and customer experience projects with internal key stakeholders. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply now".

Your role

As an Assistant Manager, your main responsibilities will involve:

  • Drive differentiating propositions in both personal & commercial products and services

  • Drive improvement actions/ real WOW customer experience along customer journey

  • Assist in developing the propositions from concept generation, data & information research, product/market comparison with analysis to teams’ coordination

  • Monitor Voice of Customers (VoC) and translate the VoC to the insightful recommendations/ actions to the business teams; Drive, facilitate and monitor the related improvement actions.

  • Support regular and ad hoc research studies from questionnaire design to analysis (including desk research, customer research, etc.)

  • Develop and maintain business intelligence to support customer and business insight.

  • Understand market trend and competitors to provide intelligence for product positioning and product design, help to evaluate competitive product initiatives & identifying opportunities for Zurich

  • Develop the best practice and set the guidelines for the propositions development aligning the group’s directive

  • Support ad hoc projects


Your Skills and Experience

As an Assistant Manager, your skills and qualifications will ideally include:

  • Degree holder of Marketing, Statistics or related disciplines, or equivalent

  • Minimum 7 years’ relevant experience in insurance product proposition or product development, strongly preferable in General Insurance/ Life Insurance

  • Good at applying insights to develop differentiating and customer focused propositions

  • Clear-minded, well organized in planning and execution, attentive to details and self-motivated with extremely strong project management skills; Positive thinking with customer centric mind-set

  • Good communication and presentation skills with excellent command of written and spoken English and Chinese is required

  • Knowledgeable in research