A fast-growing brand making high-quality leather bags and watches is looking for ambitious, dedicated people to join their team for their next phase of (explosive) growth.
They strive to provide each of their customers with excellent, high-touch service in every interaction with their brand.
The Customer Care Associate is tasked with the all-important responsibilities of caring for their customers’ needs, managing partners, building customer loyalty and representing the brand.
This is a part-time role based in Hong Kong. You will mostly work from home, although you will be asked to come to their office from time to time.
You will be expected to work 2-3 hours a day during working hours (9am-6pm) on weekdays. There will be the possibility of an increased work hours and responsibility depending on the candidate.
What You’ll Do
- Effectively solve customer inquiries via email, crowdfunding platforms and potentially other channels
- Know our products in intimate detail and be able to speak about them with passion
- Draw on existing help content where appropriate, while being able to improvise in new situations
- Keep records of customer interactions and actions taken to resolve them
- Identify and draft improvements to our help content database
- Collaborate with other team members to identify answers and be a resource
- Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
- Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
Who You Are
- Excellent written English
- You love to help people!
- You're very organized and a great communicator
- You're coachable and dedicated to continuous personal improvement
- You’re thorough and detail-oriented
- You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
- You’re tech literate and can learn new software with ease
- You’re passionate about our brand and about what we do
- Ability to work from home
- Flexible schedule (within certain parameters)