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Customer Care Officer

job title: Customer Care Officer
contract type: Full time / Flexi-time
location: Olympic
salary: $16,000 with quarterly bonus
ref: JOB_000438[305]
job published: 13 days ago

job description

Customer Care Officer, Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.  

We are currently seeking a high caliber professional to join our team as Customer Care Officer, Premier Relationship.  

Principal Responsibilities

  • Handle inbound customer calls from our Premier customers
  • Provide high quality service to our customers and help resolve their queries at first contact where possible
  • Listen to our customers, understand their needs and offer relevant products, services and solutions
  • Achieve individual performance expectations and development
  • Maintain appropriate operational risk control and compliance in all activities  


  • Excellent customer-serving manner, communication and problem solving skills
  • 5-day work week -flexibility to work on shift duties (including overnight, weekend and public holidays)
  • Fluency in Cantonese and ability to read and write in English is essential.
  • A good command of Mandarin would be advantageous
  • Holder of insurance or investment licenses preferred
  • A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above  

When you join our team, you’ll have access to a competitive benefits package, including:

  • Basic salary from $16,000 with quarterly bonus
  • Overnight shift allowance
  • 18 days paid annual leave plus additional leave such as marriage, birthday and maternity
  • Employer pension contribution of up to 13% of monthly basic salary
  • Medical coverage for you, your spouse and children
  • Staff housing loan up to 100% of the valuation or purchase price
  • Employee banking services including loans, credit facilities, and credit cards
  • Support for acquiring any required job related licenses
  • Progressive career advancement opportunities