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Customer Happiness Manager

job title: Customer Happiness Manager
contract type: Full-time
location: Hong Kong
salary: TBA
start date: ASAP
duration: permanent
ref: JOB_000344[454]
job published: 26 days ago

job description

An e-commerce platform company is looking for a Customer Happiness Manager to join their team. You'll be managing a small team and ensure a top-notch customer support over email, phone and chat. Also, you'll communicate with the product team and help them prioritise development tasks.

This could be ideal for someone with experience in delivering quality customer service in a fast paced environment and with a passion for improving the service and help in product development.

You'll be joining a company with a flat structure, good benefits and a family-friendly culture. 

Language: Fluent in English and Cantonese
Flexibility: Fulltime role, work-from-home and flexibility can be discussed.