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Customer Relation and Admin Officer (Sheung Wan)

Job Title: Customer Relation and Admin Officer (Sheung Wan)
Contract Type: Full-time
Location: Sheung Wan
Salary: 12,500 - 15,000
Start Date: immediate
Duration: permanent
REF: #A516
Contact Name: Alan Leung
Contact Email:
Job Published: over 3 years ago

Job Description

CANA Elite Education Centre was founded by passionate teachers who have British/American/Canadian educational experience. Due to increasing demand for high quality tutorial lessons and examination preparatory courses, CANA’s teaching staff and programs have grown considerably. We offer lessons in numerous IB, GCE and GCSE subjects, including English, English Literature, Mathematics, Physics, Chemistry, Biology, Economics, Business Studies, History, Psychology , and IT/Design and Technology. Our other specialty classes are: SAT, SAT Subject Tests, SSAT,ACT, AP, IGCSE, MYP and pre-GCSE. Lessons and classes are conducted in small group and one-on-one formats. In addition, we offer university application consultation and assistance services.

Customer Relation and Admin Officer 

Main responsibilities are:

  • Drive conversion of our education programs/services through telesales and face-to-face interactions with potential customers
  • Interact and work directly with parents and students via smooth handling of walk-in/telephone/email inquiries and lesson booking
  • Provide professional and comprehensive pre- and post-sales customer service aiming to establish and retain relationship with students/parents
  • Participate in offsite sales events and presentations
  • Assist the centre manager to ensure the smooth running of day-to-day operation of the centre


  • Associate degree or above
  • 1-2 years of related work experience preferred (sales experience a plus)
  • Fluency in Cantonese and English (Mandarin a plus)
  • Excellent communication and interpersonal skills
  • Previous experience in customer service and hospitality is a definite advantage
  • Energetic, flexible personality, attentive to details with good problem solving skills
  • Ability to prioritize, meet challenging deadlines and perform under pressure
  • Immediate availability is a must

Working hours:

  • During probation: Monday to Friday: From 10:00am – 7:30pm, Saturday 9:00am – 5:00pm
  • After probation: Monday to Friday: From 10:00am – 7:30pm
  • Including one hour lunch break

Work location:

Training in Sheung Wan, working in Shek Mun

Basic salary:

HK$12.5K-15K, commissions available, medical included, 5-day work after probation