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Japanese Customer & Operations Support

job title: Japanese Customer & Operations Support
location: Hong Kong
salary: competitive salary
ref: JOB_000055[262]
job published: 23 days ago

job description

A specialist Japanese online global consulting and marketing firm, dedicated to the retail foreign exchange industry is seeking a Japanese Customer & Operations Support.

The company specialises in consulting Asian retail foreign exchange traders and provides dedicated account support, education, FX news and analysis to all its clients who wish to open a trading account with one of the company's partner foreign exchange brokers.
  • Assist with customer support on all incoming email & telephone enquiries regarding partner FX companies (email and Skype telephone support only).
  • Assist with writing and proofreading Japanese website content, social media content and marketing material for new FX partners.
  • Assist with English to Japanese translation, and or writing weekly Japanese FX news and analysis.
  • Work closely with the operations team to process all new client account applications and respond to client requests.

  • Work closely with the management team to devise new strategies for business growth and assist with the establishment of new business FX Partner relationships.
  • Native (Fluent) Japanese language skills (essential).
  • Strong English-Japanese, Japanese-English translation skills (essential).
  • Proven Japanese customer support experience (highly advantageous, not essential).
  • Previous experience in the Finance/Forex Industry (highly advantageous, not essential).
  • Marketing knowledge and experience (highly advantageous, not essential).
Personal Characteristics
  • Possess confident communication skills to effectively liaise with Japanese clients. ▪ Polite, friendly and approachable. (丁寧な日本語)
  • Can work well under pressure.
  • Strong multi tasking abilities.
  • Good understanding of the global financial and FX markets. Keeps up to date with current news. Other details
  • Part time role (can lead into full time role in the future).
  • Work from home (will be communicating through Skype). ▪ Competitive salary